COVID-19 Information

Hello Everyone,

Heal has developed our contact-free procedures in order to keep our staff, patients, and clients safe.  If our staff gets sick we would need to shut the hospital down and not be able to take care of our patients.  Darned Virus!
 

Call us when you arrive to let us know you are here.  It's taking a bit longer to manage the flow of pets through the doors with social distancing, so the initial call is needed.  

In-person appointments (call, or check our main page, to confirm availability) are open for one vaccinated and masked adult per appointment.  Call us when you arrive to let us know you are here.  One of the medical staff will start the appointment on the phone and make arrangements for you to come in.  We are trying to manage the flow of pets through the entry foyers so please don't just show up at the door.

Curb-side service will remain available to anyone who is not vaccinated, can't wear a mask, has any symptoms, or just wants to limit exposure risk in our small exam room space.  Call us when you arrive to let us know you are here.  We will let you know when to bring your pet to our front or rear entry foyer.  There we can hand off carriers and leashes.  We require masks when you are in the entry foyers so please be prepared.  Once we bring your pet in, our staff will phone conference you in to our exam rooms while you wait in the parking lot in the comfort of your vehicle.   All the paperwork and payments are done over the phone. 

If you plan to come on foot (or in a taxi or ride-share) and you won't have a car to wait in please let us know in advance so we can figure out how to work with that.  We will try hard to accommodate you but we may not be able to do that without advance notice.

 

What if you want or need to get care but are under quarantine, or unable to travel?  We do a lot of Telemedicine visits on the phone or using phone, FaceTime, Zoom, or Google Meet/Duo.  Call us if you need a service like this and we can discuss what technology to use and if your pet’s issues make sense for it.

Medications for Your Pet   Call ahead and we will fill your prescription and take payment over the phone. All meds for pickup will be available in the medication pick-up box in our rear parking lot entrance foyer.  Its easy!  We can also ship medications from our pharmacy to you.

 

Or, you can use our online pharmacy for direct home delivery. Click the "Shop Now" button on the Pharmacy page of our website for our online pharmacy options.  Using our pharmacies is a great way to support your local vet in this time of economic dislocation. 

 

We are very sorry but we are not able to fill prescriptions on Chewy or other third party pharmacies since it is a drain on our limited time.  We can email you prescription forms to be filled at local pharmacies if needed.