COVID-19 Information

Hello Everyone,

Heal is currently open but we have had to dramatically change our operation in order to keep our staff, patients, and clients safe and we are really sorry to everyone for the disruption this will cause.  Darned Virus!

 
Please read the sections below on how we plan to provide care for your pet.  

 

We are no longer able to let clients into the facility.  All our visits are drop-offs where we will phone conference you in to our exam rooms while you wait in the parking lot in the comfort of your vehicle.   Just think: curbside valet service for your pet – so awesome and cool we should have thought of this amazing deal before!  
 
When you arrive we will start with a call to gather history and make a plan for your visit.  Then one of our staff will greet you in our parking lot and bring your pet in.  Once we get set up we will call you back to conference you in while we do our medical magic.  All the paperwork and payments are done over the phone.

 

Notes:

  • Its much harder on us to honor your preferred doctor - but that’s okay since all our vets are awesome ;)   

  • Consider bathing your pet prior to your visit if possible.

  • No personal items can be kept with the pet while hospitalized, including blankets, toys, etc

  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.

  • Only one pet at a time - no multi-pet appointments

  • Appointments are taking longer than they used to, so be prepared to be here for a while.

  • Make sure you have a good tank of gas in your car to stay warm, a cell phone charger, and maybe some snacks and podcast or two.  BTW Conley’s Pub next door does delivery :)

  • Unfortunately we cannot offer bathroom facilities so plan ahead :(

  • Consider installing and testing Facetime or Google Meet on your phone in advance of the appointment in case we might want to use it.

  • Don't walk here, since there's no place for you to wait.

 

What if you want or need to get care but are under quarantine, or unable to travel?     Telemedicine visits are possible using FaceTime, Skype, Zoom, Google Messages, or other means.  Call us if you need a service like this and we can discuss what technology to use and if your pet’s issues make sense to try this.

 

Should you worry about your pet getting sick?  According to the CDC "There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19.”  

 

Medications for Your Pet   Call ahead and we will fill your prescription and take payment over the phone. All meds for pickup will be available in a drop box in our rear parking lot entrance foyer.   Its easy!

 

Use our online pharmacy for direct home delivery. Click the button above on our Resources page of our website for our online pharmacy.  Using our pharmacy is a great way to support your local vet in this time of economic dislocation.   We are very sorry but we are not able to fill prescriptions on Chewy or other third party pharmacies during this crisis, since it is a drain on our limited time.   We can email you prescription forms to be filled at local pharmacies if needed.

CALL US
EMAIL US
Special HOURS during  the Covid -19 crisis

Phone 617 -932-5166

also accepts text messages

FAX 617-932-5168

wait -FAX?  Really? We prefer email please!

Monday - Thursday:       8:00 AM - 8:00 PM

Friday:                              8:00 AM - 5:00 PM

Saturday and Sunday:    8:00 AM - 4:00 PM

© 2018 Heal Veterinary Clinic