COVID-19 Information

Hello Everyone,

Heal is currently open but we have had to dramatically change our operation in order to keep our staff, patients, and clients safe and we are really sorry to everyone for the disruption this will cause.  The risk we face is that if our staff gets sick we will have to shut the hospital down, and not be able to take care of our patients.  So we have to play it safe.  Darned Virus!

 
Please read the sections below on how we plan to provide care for your pet.  

 

We are no longer able to let clients into the facility.  See below for why.  All our visits are drop-offs where we will phone conference you in to our exam rooms while you wait in the parking lot in the comfort of your vehicle.   Just think: curbside valet service for your pet – so awesome and cool we should have thought of this amazing deal before! 
 
Call us when you arrive and we will start the appointment on the phone to gather history and make a plan for your visit.  We will have you bring your pet to our front or rear entrance where we have vestibules with inner and outer doors.  You can either place a carrier on the carpet, or clip a leash off to one of the clips on the wall.  Once you step out we will step in, wipe your pet and equipment down, and bring your pet in.  When we get set up in the exam room we will call you back to conference you in while we do our medical magic.  All the paperwork and payments are done over the phone.

 

Notes:

  • Its much harder on us to honor your preferred doctor - but that’s okay since all our vets are awesome ;)   

  • Consider bathing your pet prior to your visit if possible.

  • No personal items can be kept with the pet while hospitalized, including blankets, toys, etc

  • Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol-based solution.

  • Appointments are taking longer than they used to, so be prepared to be here for a while.

  • Make sure you have a good tank of gas in your car to stay warm, a cell phone charger, and maybe some snacks and podcast or two.  BTW Conley’s Pub next door does delivery :)

  • Unfortunately we cannot offer bathroom facilities so plan ahead :(

  • Consider installing and testing Facetime or Google Meet/Duo on your phone in advance of the appointment in case we might want to use it.

  • Don't walk here in bad weather, since there's no good place for you to wait.

  • Yes, we still take cash and checks.

 

What if you want or need to get care but are under quarantine, or unable to travel?     We do a lot of Telemedicine visits  using FaceTime, Skype, Zoom, Google Meet/Duo, or other means.  Call us if you need a service like this and we can discuss what technology to use and if your pet’s issues make sense for it.

 

Should you worry about your pet getting sick?  According to the CDC "There is no reason to think that any animals including pets in the United States might be a source of infection with this new coronavirus. To date, CDC has not received any reports of pets or other animals becoming sick with COVID-19. At this time, there is no evidence that companion animals including pets can spread COVID-19.”  Since that statement there have been a few isolated cases, but the CDC remains convinced that pet infections are exceedingly rare.

 

Medications for Your Pet   Call ahead and we will fill your prescription and take payment over the phone. All meds for pickup will be available in a drop box in our rear parking lot entrance foyer.   Its easy!

 

Use our online pharmacy for direct home delivery. Click the "Shop Now" button on the Pharmacy page of our website for our online pharmacy.  Using our pharmacy is a great way to support your local vet in this time of economic dislocation.   We are very sorry but we are not able to fill prescriptions on Chewy or other third party pharmacies during this crisis, since it is a drain on our limited time. We can email you prescription forms to be filled at local pharmacies if needed.

Why can’t I come into the vet with my pet?

We really miss having our clients in the clinic.  Half the fun of veterinary care is animals, and the other half is the wonderful community of people who the cats drag in with them (and of course the dogs too…)    Heal Veterinary Clinic has adjusted our operation to be safe during the COVID-19 pandemic in many ways behind the scenes including separating our team into isolated pods (then re-shuffling, and then re-shuffling again…), disinfecting everything we can see, masking up all the time, hand washing, building a contactless infrastructure, etc.  Everything takes longer to do, and frankly it’s been exhausting.   We obtained a PPP loan back in April and used it to support the wages of our staff - which we otherwise would have had to cut in half.   Let’s all say this out loud now: I HATE COVID and then put your mask back on please.   

We have designed our operation and safety protocols using on evidence-based guidance from the American Veterinary Medical Association and the US Centers for Disease Control.  Resources links are below.   But here a simple summary of the guidance from the American Veterinary Medical Association that supports our position to have you hang out in your car while we work with your pet in the hospital:

“COVID-19 is generally transmitted between people via droplets unless something is done to aerosolize the virus (e.g., suctioning of respiratory patients, bronchoscopy, ultrasonic dental scaling, high-pressure sprayers).

Droplet transmission occurs when droplets created by coughing, sneezing, and vocalization are deposited on the mucous membranes. These droplets are typically large, can generally travel only approximately 1 to 2 m (3 to 6 feet), and do not remain suspended in the air.

Airborne transmission occurs when small droplets or particles that are created remain suspended in the air for extended periods and are inhaled. These small droplets or particles can be disseminated by air currents in a room or through a facility.

Our clinic has small exam rooms - typically 8 feet x 10 feet.  We will have a doctor and one or two technicians in the room with your pet.   It is an intimate setting.  There is absolutely no realistic way to provide PPE that can keep us safe if we added you into the mix.  

We will often send out photos to pet-parents during exams.  We can pull you in with Facetime/Zoom/GoogleMeet, or something like that if you ask.  Mostly we rely on your trust in our commitment to low-stress animal handling to know that it’s  gonna be okay to pass your pet off to us at the door.

Throughout all this mess we have been blessed to have you, our clients.   We are open, we are busy, we are able to provide health care to our pet-friends, and our small business is doing okay.  Thank you all for your support and understanding.  Love y’all !

Resources:

AVMA  https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19/protecting-your-veterinary-team-during-pandemic
CDC  https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html
CDC  https://www.cdc.gov/coronavirus/2019-ncov/community/veterinarians.html 

CALL US

Phone 617 -932-5166

also accepts text messages

FAX 617-932-5168

wait -FAX?  Really? We prefer email please!

EMAIL US

Monday - Thursday:       8:00 AM - 8:00 PM

Friday and Saturday:      8:00 AM - 5:00 PM

Sunday:                           Closed

By Appointment Only

Special HOURS during  the Covid -19 crisis