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Special HOURS during  the Covid -19 crisis

Phone 617 -932-5166

also accepts text messages

FAX 617-932-5168

wait -FAX?  Really? We prefer email please!

Monday - Friday             8:00 AM - 9:00 PM

Saturday                          9:00 AM - 5:00 PM

Sunday:                           9:00 AM - 5:00 PM

© 2018 Heal Veterinary Clinic

3.20.2020

Covid-19 information for Heal Vet

Hello Everyone,

As a leader in the veterinary community it is our job to maintain the highest standards of care.  And it is our privilege to be a community resource.  Heal is currently open but we have had to dramatically change our operation in order to keep our staff, patients, and clients safe and we are really sorry to everyone for the disruption this will cause.  Darned Virus!

 

Here is how we are seeing appointments:

We are no longer able to let clients into the facility.  All our visits are drop-offs where we will phone conference you in to our exam rooms while you wait in the parking lot in the comfort of your vehicle.   Just think: curbside valet service for your pet – so awesome and cool we should have thought of this amazing deal before!  
 
When you arrive we will start with a call to gather history and make a plan for your visit.  Then one of our staff will greet you in our parking lot and bring your pet in.  Once we get set up we will call you back to conference you in while we do our medical magic.  All the paperwork and payments are done over the phone.

We are prioritizing sick pets.  Our vets will provide guidance on whether we think your appointment can be fit into our schedule now, soon, or in the future.

So, please call us for more info on how we can care for your pet.

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A better experience for you and your pet
 
Heal Vet is a full service small animal hospital located in the Mount Auburn neighborhood, at the intersection of Cambridge, Belmont and Watertown MA.  We provide comprehensive services including wellness, urgent care, surgery, dentistry, and specialists. Longer appointments give you more time with the doctor and a deeper understanding of your pet's health. Our specially designed modern facility and staff trained in gentle animal handling techniques reduces the stress that many pets feel at the vet.

Personalized care

We schedule longer appointments to give our vets the time to understand your family’s needs and goals during your office visits.  We will give you options and explain our recommendations so you can feel comfortable choosing the best and most appropriate preventive, medical, and surgical care. 

Low-stress and efficient service

Our staff practices gentle, low-stress handling techniques to help you and your pet have a pleasant experience.  We designed our clinic layout to streamline care, minimize time in the waiting area, and allow check-in and check-out in the exam room.  This eases the journey and minimizes contact between unfamiliar animals. We have two cat-only rooms and a large family room space for when you bring the whole tribe with you.

 

We also offer paper-free transactions, transparent pricing, and a commitment to privacy and data security.

Comprehensive medicine

Our veterinarians broad experience and surgical skills are complemented by our highly-trained and dedicated staff allowing us to provide a comprehensive range of medical and surgical services.  Care options include visiting specialists and a referral network of great local professionals from acupuncturists to trainers to emergency hospitals We are committed to finding and exploring all options with you to ensure your pet receives quality care whether at Heal or elsewhere. 

With deep roots and experience in the shelter and rescue fields, we believe that a comprehensive practice includes providing care for animals still in search of homes.  We are proud to continue our relationships with local animal welfare organizations. 

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Heal is a family-owned vet